Inspiring the Business Case for Sustainability

It’s tough to not like a guy with a southern drawl and who calls himself a “recovered plunderer.”

Here’s Ray Anderson of Interface from a TED Talk last month. I’m consistently blown away by his vision of more than a decade ago that business needed to shift its thinking to protect our finite resources. As he says, what business is/was doing should be considered the “theft of our children.”

Some make the argument that its easy for big business to tackle sustainability because of their limitless resources, but I say those same organizations are behemoths to navigate . It seems to me that if an organization like Interface can make a Mid Course Correction then the little guys should  be just as nimble and innovative.

For stat fiends the highlights are:

  • Net GHG down 82%
  • $400,000,000 in costs savings due to waste stream recovery
  • and Interface’s BHAG (big hairy audacious goal) 0 carbon emissions by 2020 – Anderson says they’re halfway there

You be the judge.

Going Green – the real savings

SSC Certified Green Auditor

SSC Certified Green Auditor

I recently completed Strategic Sustainability Consulting’s Green Audit certification program in Washington, D.C. and was very impressed with the President/Founder, Jennifer Woofter’s thoughtful and well-reasearched approach to conducting a green audit. Most impressive is the proprietary carbon calculator developed in collaboration with D.C. based think tank, Redefining Progress and San Francisco based, The Green Office.  The quantitative analysis provides some hard facts on where the real savings in going green can be found.

Its true that reducing,  reusing and recycling does have an overall impact to the environment as well as employee morale. It can definitely be a boost and draw folks closer together when a recycling program or “green” awareness campaign is started. However paper and waste generally is a small contributor to most office-based businesses overall carbon footprint.

The true opportunity for cost savings in this integrated methodology is looking at embedded carbon in a number of factors such as commuting, air travel and office infrastructure (these have some of highest embedded carbon). In many companies air travel is the number one contributor to its carbon footprint. Given the high cost of air travel, there are significant savings to be realized by developing an alternative to frequent travel such as video conferencing. Commuting is also a high contributing factor to many organizations carbon footprint and analysis via employee survey can provide hard data on determing if a telecommuting program would be a good approach for lessening your impact.

If you’ve been looking for the numbers approach to making the case for green, this audit provides both robust quantitative data and qualitative analysis to put a plan into action.

Specifically the audit includes the following five components:

  • Employee survey
  • Office/building survey
  • Carbon footprint analysis
  • Onsite visit by auditor
  • Final green audit report

Plus results will be benchmarked against your peers so you can understand how you compare to other organizations going green.

If you’re interested in more detailed information please check out the link above.  Brain Lab is certified by SSC to conduct these green audits and would be happy to talk with you further.

If you’ve implemented your own cost saving initiatives I’d enjoy hearing about them.

How to Reenergize Your Brand with Five Low Cost Ideas

Just in case you want a brief synopsis in writing.

1. Form an internal team to look at sustainability issues.

  • Social – look at training/education, contributions to organizations, volunteer hours and social events — how much time or money was spent?
  • Eco – look at waste elimination or recycling, energy use and safety.
  • Economic –  how much biz do you keep locally and how much goes out of state?
  • Set some benchmarks for where you’ve been and where you’d like to be.

2. Blog — create one if you don’t have one or be more consistent with one you might already have.

3. HTML Email newsletter — Relatively inexpensive programs such as Emma, Constant Contact or Mail Chimp can provide a much needed link to customers and employees.

4. Update your web site — add new links, new photos, revise or add new content.

5. Communication strategy — communicate your new sustainability plan and keep folks updated on progress; customers are also looking for “how tos”, educational info,  links to interesting articles and if you’re making a sales pitch keep it about “what’s in it for me.”

6. BONUS –  Social media — pick one, YouTube, Twitter, Facebook, LinkedIn and use this as a new, inexpensive communications and networking tool.

Be creative! There are a plethora of ways you can use the talent you currently have and online rersouces.

Shameless Green Marketing

I had the pleasure today of attending a breakfast meeting with various interesting speakers one of which was a marketing/brand manager from Dial. A side conversation with him had me thinking about the ongoing ”green”marketing conversation.

I asked a question about “green” product attributes and he mentioned that many of their products have been green for quite some time but that they choose not to use that in marketing because consumers aren’t going to believe them anyway.  I would disagree that consumers won’t believe it,  but the marketing pitch has to be done in an authentic way. If you’re going to slap a label on a product that says green or sustainable without substantiating those claims then of course consumers are going to be wary.

I find it a bit irresponsible that if Henkel/Dial is truly putting forth an effort to create sustainable products that they aren’t educating the consumer more via it’s easiest channel, the products themselves. The Henkel web site has a fairly extensive section about their efforts on developing sustainable products.

A company such as Dial/Henkel clearly has the budget and reach for delivering sophisticated product campaigns, so why not deliver a much needed message about what “is” and “is not” green. If the big guys started doing it as a matter of course perhaps consumers would stop being wary because there would be a clear line drawn in the sand.

Case in point for drawing a definitive line would be Express Flooring in Phoenix, AZ. If you live here you’re probably familiar with the commerical below. 

This company has got to be one of the worst for jumping on the latest buzz word bandwagon. I couldn’t find a clip of the latest TV ad but in it they not only use “Stimulus Package” in big flickering letters but they slapped “A Green Company” in it too. I visited their web site and could not find any statement about green or sustainable commitments or what products they considered green… nothing. So basically the “A Green Company” was just an ugly snipe added to entice the unsuspecting. Shameless.

My simple recommendation for green marketing: Do it in a way that doesn’t feel like you’re selling something. Educate, engage and inspire. If consumers feel like you truly care they will reciprocate as raving fans.

How about you? Have you seem similar shameless behavior with green marketing?

P.S. If you happen to record the TV ad in question from Express Flooring let me know. I’m going to try to get it and repost. Thanks!

Twittering Practically

I recently teamed up with Tom Trush at Write Way Solutions (he penned the note below) to explain the benefits of Twitter, how we use it, and some mistakes you should avoid.

Brain Lab offered some quick Twitter tips in a previous newsletter. If you’re interested in those please leave me comment or send me an email from my web site and I will send you the information.

Now, I’ll be the first to admit we went a little long on length. The video lasts about 23 minutes.

But that’s what happens when you start discussing a passionate topic.

  • Want to drive more traffic to your website?
  • Need to build a list of prospects fast?
  • Looking for new tools to enhance your business?
  • Want to connect with industry peers from around the world?

Twitter can help you achieve these tasks … and much more.

Leave me a comment about how Twitter is working for you. Thanks!

Employees Are Important Stakeholders

When discussing sustainability I always try to talk about the true intentions of the movement in addressing economic, social and environmental concerns. Environmental issues seemed to have upstaged the big picture for the moment but a huge opportunity is being missed if you aren’t building the momentum through your employees. That’s why when assisting clients through the process of building sustainability practices into their brand one of our first missions is too create an employee program that helps drive the company vision and helps create a consistent and passionate conversation for sustainability. Without this solid foundation in place the purpose of subsequent actions/programs implementing sustainability by management or executives may just get lost in translation. Poorly informed employees can often times compromise a company’s competitive advantage or good standing in the community.

John Friedman echoes my thoughts on employee engagement and offers five additional key benefits to sustainability in business in this article “The Six Business Benefits of Sustainability.”

15 Facts About the Paper Industry, Global Warming and the Environment – thedailygreen.com

Interesting paper facts. It should give you pause in deciding to print collateral materials, is it really necessary or at the very least can we print fewer or achieve the same net result through a different medium or vehicle.

15 Facts About the Paper Industry, Global Warming and the Environment – thedailygreen.com

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Seven Tips for Authentic Green Marketing

I mentioned in a blog post last week that the conversation of sustainability in the blogosphere has risen by almost 160% over the last couple of years. Bloggers are making it known to companies that we are watching. So while some companies may think their unrealistic attempts (think Pentel’s polar bear and cartoon icebergs as mentioned on Tom Fishbourne’s Aug. 31 blog)  as posistioning themselves as green go unnoticed; think again.

While searching the blogosphere for what’s being tossed around on the issue I came across these great tips courtesy of AdAge and The Little Me, Big You blog.

One interesting quote from  Jennifer Maxwell-Muir’s AdAge aricle is: “Green is a fad. Sustainability is continual improvement.” I too believe the bigger picture has been tossed aside for a quick jump on the green bandwagon.

Ultimately if there’s no substance to the pitch its going to die quickly. Make sure you find a communications firm who really understands the issue inside and out before throwing a campaign out there that misses the mark and makes your company look like its just pandering.  I hope these tips help.

If you’re looking for a company that gets the importance of authentic marketing and transparency check out Patagonia’s Footprint Chronicles.

7 Tips to Avoid Eco-Fatigue

1. Be remarkable. You can make the “greenest” product on the planet, but unless it solves a significant consumer problem, works or tastes better than anything in the market and offers a good value in ratio to price, consumers won’t buy it.

2. Be green because it’s something you value, not as a marketing gimmick. Can coal really market the industry as being green and clean? What is Kermit the Frog doing with the Ford Escape? People smell falsehoods, and you go from bad to worse.

3. Don’t be bashful. A lot of truly “green” companies are afraid to speak up because it feels too self-righteous. Consumers actually appreciate your efforts, no matter the size, as long as they’re earnest and a step in the right direction. The amplification of your message can increase with your commitments.

4. Make it fun and engaging. Green doesn’t have to be staid. The average consumer doesn’t even know that the “hip” home cleaning products (is that an oxymoron?) made by Method are even green. And that’s entirely the point. This fast-growing brand wants consumers to love its product first — because they’re well-designed, smell beautiful and work well. They’re also planet friendly. Method’s attitude is: Why wouldn’t they be?

5. Partner with an established nonprofit. When Kettle Foods wanted to add a cause element to its new Backyard Barbecue flavor, it immediately thought of wildlife habitat protection because it’s something it does in its own backyard. To inspire consumers to apply the same principles at home, Kettle partnered with a respected nonprofit, the National Wildlife Foundation. Then it encouraged people to get involved by creating their own backyard wildlife habitats. Who wouldn’t want a bag of free chips as thanks for attracting local birds?

6. Invite consumers to join you. A flushable diaper doesn’t sound like a product that would inspire a cult following, but gDiapers realized early on that its core consumers were a vocal bunch. So gDiaper empowered them. By creating gMums and gDads, the company arms independent, trusted “spokespeople” with free product and the tools they need to spread the word. Doesn’t get much better than that.

7. Move beyond green. Green is a fad. Sustainability is continual improvement. If you’re only looking at energy consumption, you’re just scratching the tip of the iceberg. Businesses that endorse a “triple-bottom-line” approach — Organic Valley Farms, New Belgium and Clif Bar, to name a few — also address their affect on society in their communities. Environment is the third leg of the stool, but without the other two, you wouldn’t have a place to sit.

Sustainability: Is your company behind already?

Based on a recent study conducted by Nielson Online sustainability buzz among bloggers has gone up more than 150% since September 2006 — this based on the 70+ million blogs tracked by the company. The discussion has converged around key issues such as reducing energy consumption, sustainable development and sustainable agriculture. Brands are being scrutinized for greenwashing and the call is for consistency and third party oversight. This greenwashing falls into a number of specific categories like contradictory actions, general suspicion, superficial changes, length of commitment, corporate buyouts, false/misleading comments, excessive PR and lack of information.

The key takeaways from the study are that credibility is earned not bought; and authenticity and transparency are emerging as the cornerstones of successful green marketing.

For those companies thinking that you’ve got time, that tomorrow is soon enough to start buildling your sustainability plan, consider this: Ray Anderson of Interface (in the video below) started these initiatives back in the mid-90s. Sustainability was nowhere near the hot topic that it is today. So they’ve had the past decade to build credibility and authenticity. Given the rate at which the buzz has taken off can you afford to wait? If you do, how far behind will you be?

Check out the video below to get a glimpse of Anderson’s committment and if you want to learn more visit the Interface site on sustainbility.

50 Ideas on Using Twitter for Business